Linda Moir

Former Director of Services at Virgin Atlantic & Head of the London Olympics 2012 Customer Experience

Linda Moir is a renowned expert in customer service who currently serves as a consultant for several high-profile organisations. As the Owner of Putneyred, she dedicates her efforts to enhancing the quality of customer service across various sectors. Linda gained widespread recognition for her role as the Head of Event Services for the London Olympic and Paralympic Games, where she was responsible for managing staffing and ensuring exceptional service delivery during these prestigious events.

With an MA in People Management and Industrial Relations from the University of Westminster, Linda's career began to ascend rapidly. Her early roles included serving as Head of Cabin Service at British Airtours, and she later held significant positions such as Head of HR at British Airways. At Virgin Atlantic Airways, she was appointed by Sir Richard Branson to the role of Director of Customer Service. In this capacity, Linda's mission was to "make flying fun," a goal she achieved by developing a high-performing management team that elevated Virgin Atlantic to award-winning status for its on-board service.

In 2009, Linda took on the role of Head of Event Services for the 2012 London Olympic and Paralympic Games. Leading a team of 20 staff members and 15,000 volunteers, she was instrumental in delivering a highly successful event. Linda firmly believes that an engaged workforce is a critical asset, particularly during periods of cost-cutting and low margins, a conviction she has consistently demonstrated through her work.

As a distinguished business speaker, Linda Moir has partnered with numerous prestigious brands globally, offering her expertise on how organisations can achieve superior service through effective people management. Her insights into customer service, human resources, and workplace culture have made her a highly sought-after speaker. Linda's ability to transform organisational performance and her proven track record make her an ideal keynote speaker for International Women’s Day, where she can inspire and educate audiences on the importance of exceptional customer service and employee engagement.

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